Product Overview
Roland DGA Inkjet Service Contracts extend Roland DG’s Limited Warranty coverage for an additional year beyond the original qualifying period for most Roland DG inkjet printer or printer/cutters. Service Contracts can be purchased annually for up to three years after the original warranty is expired.
All inkjet Service Contracts require exclusive use of Roland DG ink during contract terms.
Roland DGA Care Service Contracts may be purchased directly from your USCutter or through Roland DGA Customer Service.
Once you purchase your Service Contract, your local Roland DGA Authorized Dealer will be responsible for servicing your printer. The average response time ranges from 24 to 48 hours.
Service Contract coverage begins upon expiration of any existing coverage. If your printer was recertified because it was out of warranty, the coverage will be pro-rated back to the expiration of the original warranty/contract.
A Roland DGA Service Contract can generally be purchased without inspection for up to 30 days after the expiration of the existing warranty or contract. If the printer has been out of coverage for longer than 30 days, but less than 90 days, a full inspection and report is required by the servicing dealer in order to renew the contract. A printer is only eligible for a contract or contract extension within 90 days after the existing coverage has expired. The coverage period begins on the original coverage expiration date.
* See Terms and Conditions for details. Roland DG printers will be repaired on-site by a Roland DGA Care Authorized Technician, and cannot be shipped for service.