USCutter Custom Printing Policies
These policies apply to USCutter's made-to-order custom printing services, including DTF transfers, stickers, large format decals, banners, and other applicable custom printed products.
Please review the applicable policy below before submitting your artwork and completing your purchase.
Custom Signs, Stickers & Decals Printing Policies
These policies apply to USCutter Custom Print Stickers, Custom Print Large Format Decals, Custom Print Banners, and other applicable made-to-order sign and graphics printing services.
All Custom Print Sales Are Final
Because every custom printed product is produced specifically from customer-supplied artwork and order specifications, all custom printing sales are final.
Once an order and artwork have been submitted and payment has been completed, the order cannot be cancelled, changed, returned, exchanged, or refunded.
Production may begin shortly after artwork approval or order submission. Please carefully review your artwork, dimensions, quantities, material selections, finishing options, shipping information, and all other order details before completing your purchase.
Customer-Supplied Artwork
USCutter produces custom printed products based on the artwork supplied by the customer. The customer is responsible for ensuring that all submitted artwork is correct and suitable for printing, including:
- Artwork resolution and image quality
- Spelling, grammar, and design content
- Artwork dimensions, proportions, and orientation
- Transparent backgrounds and unwanted background elements
- Bleed, margins, borders, and placement where applicable
- Cut lines, cut shapes, and artwork intended for contour cutting
- Colors and other design elements contained within the submitted artwork
USCutter is not responsible for undesirable print results caused by errors or deficiencies in customer-supplied artwork.
Orders do not qualify for a refund, credit, or complimentary reprint because of low-resolution or pixelated artwork, incorrect dimensions, spelling or design errors, unwanted backgrounds, improper transparency, incorrect orientation, improperly prepared cut lines, or other issues contained within the submitted artwork.
Proofs and Artwork Approval
When an artwork proof or print preview is provided, it is the customer's responsibility to carefully review the proof before approval.
Approval confirms that the customer accepts the artwork's content, layout, orientation, sizing, and other visible design elements for production.
USCutter is not responsible for customer-supplied artwork errors that were visible in an approved proof. A proof or preview is intended primarily to verify artwork placement and general appearance and should not be considered an exact representation of final printed color.
Color Reproduction
USCutter uses professional digital printing equipment to produce high-quality full-color graphics. However, colors displayed on computer monitors, phones, tablets, and other screens may differ from the finished printed product.
RGB, HEX, Pantone, fluorescent, neon, metallic, holographic, and other specialty colors or effects may not reproduce exactly as displayed or intended.
Exact color matching is not guaranteed unless a specific color-matching service has been expressly agreed to by USCutter before production.
Customers with color-critical projects are encouraged to place a smaller test order before committing to a larger production run.
Sizing and Dimensions
Customers are responsible for selecting the correct product size and verifying artwork dimensions, proportions, and orientation before submitting an order.
Depending on the product and finishing method, the physical dimensions of the finished material may differ from the printable image area. Any product-specific canvas dimensions, margins, bleed areas, finishing allowances, or other dimensional information displayed on the applicable product page should be reviewed before ordering.
Minor variations inherent to digital printing, cutting, and finishing processes may occur.
Orders resulting from an incorrectly selected size, incorrectly prepared artwork, or misunderstanding of clearly stated product dimensions do not qualify for a refund or complimentary reprint.
Contour Cutting and Sticker Cut Lines
For products that include contour or die cutting, the customer is responsible for reviewing the selected cut shape and any applicable cut-line preview before completing the order.
Minor variations between the intended cut path and finished cut may occur as part of normal print-and-cut production.
USCutter is not responsible for undesirable cut results caused by improperly prepared artwork, complex artwork geometry, incorrect customer selections, or cut lines supplied as part of customer artwork.
Materials, Surfaces and Installation
Customers are responsible for determining whether the selected printed material is appropriate for their intended application, surface, environment, and expected service life.
Adhesive performance can vary depending on the application surface, surface preparation, temperature, environmental conditions, installation technique, and other factors outside USCutter's control.
Surfaces should be properly cleaned and prepared before installation. USCutter cannot guarantee adhesion to every surface or substrate.
Damage caused during customer installation, application, removal, finishing, or use does not qualify for a refund or complimentary reprint unless USCutter determines that the printed product itself was defective.
Banners and Finishing
Banner customers are responsible for reviewing the printable canvas dimensions and finished material dimensions shown on the product page before ordering.
Unless otherwise specified in the selected product options, banners may be supplied unfinished. Hemming, grommets, and other finishing services are included only when specifically selected or stated as part of the purchased product.
USCutter is not responsible for damage caused by customer-performed hemming, grommet installation, mounting, installation, or other post-production finishing.
Customers are responsible for selecting appropriate installation hardware and installation methods for the location and environmental conditions where the banner will be displayed.
Production Errors and Defective Prints
USCutter stands behind the quality of its custom printing.
If an order contains a verified printing or cutting defect, was produced incorrectly by USCutter, or arrives damaged, please contact USCutter within 5 business days of delivery and provide the order number, a description of the issue, and clear photographs showing the affected product.
After reviewing the claim, USCutter may provide a replacement or reprint of the affected product at no additional charge.
Replacement or reprint is the primary remedy for verified production defects. Refunds or account credits may be issued at USCutter's discretion when a reprint is not appropriate.
Claims resulting from customer-supplied artwork, approved proofs, incorrect customer selections, improper installation or finishing, normal production tolerances, or other circumstances outside USCutter's control are not considered production defects.
Turnaround and Shipping
Published production times are estimates and begin after all required artwork and order information have been received and, where applicable, artwork has been approved.
Expedited shipping affects carrier transit time only and does not shorten USCutter's stated printing or production turnaround unless an expedited production service is specifically offered and purchased.
USCutter is not responsible for missed customer deadlines resulting from carrier delays, incorrect shipping information supplied by the customer, weather, customer artwork issues, delayed artwork approval, or other circumstances outside USCutter's reasonable control.
By submitting your artwork and completing your purchase, you acknowledge that you have reviewed your artwork and order details and agree to these Custom Signs, Stickers & Decals Printing Policies.
Custom DTF Printing Policies
These policies apply to USCutter Custom Print DTF Transfers and Custom DTF Printing with UltraColor MAX Printed Transfer Service.
All Custom DTF Print Sales Are Final
Because every DTF transfer is custom printed specifically from customer-supplied artwork, all custom DTF printing sales are final.
Once an order and artwork have been submitted and payment has been completed, the order cannot be cancelled, changed, returned, exchanged, or refunded.
Production may begin shortly after an order is submitted. Please carefully review your artwork, dimensions, quantities, shipping information, and all other order details before completing your purchase.
Customer-Supplied Artwork
USCutter prints artwork as it is submitted. The customer is responsible for ensuring that all artwork is correct and print-ready before placing an order, including:
- Artwork resolution and image quality
- Spelling, grammar, and design content
- Artwork dimensions and proportions
- Transparent backgrounds and unwanted background elements
- Gang sheet layout, spacing, orientation, and sizing
- Colors and other elements contained within the submitted artwork
USCutter is not responsible for print results caused by errors or deficiencies in customer-supplied artwork. Orders will not qualify for a refund, credit, or complimentary reprint because of low-resolution or pixelated artwork, incorrect sizing, spelling or design errors, unwanted backgrounds, improper transparency, incorrect gang sheet layouts, or other issues contained within the submitted file.
Color Reproduction
DTF printing uses a CMYK-based digital printing process. Colors displayed on computer monitors, phones, and other screens may differ from the finished printed transfer.
RGB, HEX, Pantone, fluorescent, neon, metallic, and other specialty colors or effects may not reproduce exactly as displayed or intended.
Exact color matching is not guaranteed. Customers with color-critical artwork are encouraged to place a small test order before committing to a larger production run.
Sizing and Gang Sheets
Customers are responsible for selecting the correct finished size and for verifying all artwork dimensions before submitting an order.
For customer-created gang sheets, USCutter is not responsible for rearranging, resizing, correcting, or optimizing individual designs unless specifically stated as part of the service.
Errors resulting from incorrect dimensions, proportions, spacing, orientation, or gang sheet layout do not qualify for a refund or complimentary reprint.
Heat Application
Proper application of DTF transfers is the responsibility of the customer. Recommended application settings should be followed carefully.
USCutter cannot guarantee results when transfers are applied using incorrect temperature, pressure, dwell time, peeling method, improperly calibrated equipment, incompatible garments or substrates, or other conditions outside USCutter's control.
Transfers damaged during application do not qualify for refunds or complimentary reprints unless USCutter determines that the transfer itself was defective.
Production Errors and Defective Transfers
USCutter stands behind the quality of its custom DTF printing.
If your order contains a verified printing defect, was produced incorrectly by USCutter, or arrives damaged, please contact USCutter within 5 business days of delivery and provide your order number, a description of the issue, and clear photographs showing the affected transfers.
After reviewing the claim, USCutter may provide a replacement or reprint of the affected transfers at no additional charge.
Replacement or reprint is the primary remedy for verified production defects. Refunds or account credits may be issued at USCutter's discretion when a reprint is not appropriate.
Claims resulting from customer-supplied artwork, incorrect ordering information, improper storage or application, or other circumstances outside USCutter's control are not considered production defects.
Turnaround and Shipping
Published production times are estimates and begin after a complete, print-ready order has been received.
Shipping methods and expedited shipping affect carrier transit time only unless expedited production is specifically offered.
USCutter is not responsible for missed customer deadlines resulting from carrier delays, incorrect shipping information supplied by the customer, weather, or other circumstances outside USCutter's reasonable control.
By submitting your artwork and completing your purchase, you acknowledge that you have reviewed your artwork and order details and agree to these Custom DTF Printing Policies.