Protect your business from unplanned costs
- Support and service for your HP Latex Printer
- Options for both In Warranty and Post Warranty machines
- Various service levels to need your needs and budget
Product Overview
HP Latex 115 Printer Care Packs
Next Business Day On-Site Hardware Support w/DMR (Defective Media Retention)
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day[1] Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next day, help is there when you need it—so you can get back to work.
FEATURES
- Remote problem diagnosis and support
- Next business day onsite hardware support
- Replacement parts and materials included
- Formal escalation procedures and management
- Access to electronic support information and tools
- HP remote system access and support
- Defective Media Retention (DMR)
Parts Coverage Hardware Support w/DMR (Defective Media Retention)
Parts and Remote Service with defective media retention offers access to high quality remote assistance and replacement parts to authorized HP Partners for hardware components that are eligible and covered. We’ll ship replacement parts the next business day to your specified location – before you even return the defective parts to HP.
FEATURES
- Advanced parts exchange
- Next Business Day parts delivery
- Remote problem diagnosis and support
- Preferential parts discounts
- Defective Media Retention (DMR)
PLUS Service Level
PLUS Professional Support provides remote assistance and onsite support available the next day, help is there when you need it—so you can get back to work. PrintOS Plus solutions are included.
FEATURES
- Remote problem diagnosis and support
- Advance parts exchange
- Next business day onsite hardware support
- PrintOS Plus Solutions
- Defective Media Retention (DMR)